At Fresh Unit Medicals, we prioritize quality as a fundamental pillar of our business.
Our Quality Policy underscores the significance of our suppliers and our internal personnel, and its implementation is carried out in the following manner:
- We exercise strong preference for foreign suppliers who have defined and traceable quality policies and procedures such as ISO9000.
- We exercise strong preference for suppliers who deal with us on an exclusive basis promoting commitment from both sides and ensuring better quality service.
- Suppliers who supply poor quality goods more than once shall be blacklisted as will suppliers who repeatedly delay deliveries.
- Fresh Unit Medicals representatives will personally meet with all major suppliers at least once every five years and, wherever possible, visit the actual premises of the suppliers to assess quality, capacity and ability.
- Fresh Unit Medicals will negotiate with suppliers to ensure that we receive adequate test equipment and training to service electrical and medical equipment. Also to ensure we have access to all required manuals, trainings and software updates for equipment we supply.
- Fresh Unit Medicals will invest annually in training for technical personnel.
- Fresh Unit Medicals will ensure that, where available, our staff attend online trainings and have access to online resources and information to discharge service and sales responsibilities.
- Fresh Unit Medicals inspects all incoming goods for defects and notifies suppliers directly. Any outgoing goods which are reported with defects within seven (7) days are investigated and deficiencies are rectified in the shortest possible time at Fresh Unit Medicals’s discretion by refund, replacement or repair and as governed by Fresh Unit Medicals conditions of sale.